Privacy Policy

Last updated: 29 October 2026

This policy explains how Abbey Plumbing & Heating St.Albans Ltd (“we”, “us”) collects and uses personal information when you visit plumberinstalbans.com, contact us or book work with us. We are the data controller for this information.

Who we are

Abbey Plumbing & Heating St.Albans Ltd, Hatfield Road, St Albans, AL4 0DH.
Email: abbeyplumbingheatingstalbans@gmail.com
Phone: 01727 620195

What we collect

• Enquiry details: your name, phone number, email address, property address and details of the job when you fill in our contact form, call, email or message us.
• Job records: work carried out, appliances serviced, quotes, invoices and any gas safety records we are legally required to keep.
• Website usage data: pages visited, device and browser type, approximate location and how you arrived at the site, collected through Google Analytics and Ahrefs Web Analytics. See our Cookie Policy.
• Security data: IP addresses and request logs used by our security software to protect the website from attacks.

How and why we use it

• To reply to your enquiry, give you a quote and arrange a visit (steps taken at your request before entering a contract).
• To carry out and invoice the work, and to provide guarantees and aftercare (performance of a contract).
• To keep gas safety and other records required by law, for example under the Gas Safety (Installation and Use) Regulations 1998 (legal obligation).
• To send service reminders, such as annual boiler service dates, where you have asked us to (consent or legitimate interests; you can opt out at any time).
• To understand how our website is used and improve it, and to keep it secure (legitimate interests).

We never sell your personal information.

Who we share it with

We only share information with trusted providers who help us run the business, including our website host, email provider, Google (Analytics and Business Profile), Ahrefs (website analytics) and our accountants. Where the law requires it, we may also share records with Gas Safe Register or other authorities. Some providers may process data outside the UK; where they do, appropriate safeguards such as the UK International Data Transfer Agreement or adequacy decisions are in place.

How long we keep it

• Enquiries that do not lead to work: up to 12 months.
• Customer and job records: 6 years after the work, for tax and guarantee purposes.
• Gas safety records: at least as long as the law requires.
• Analytics data: 14 months.

Your rights

Under UK data protection law you can ask to access, correct or delete your information, restrict or object to how we use it, ask for a copy in a portable format, and withdraw consent at any time. To make a request, email or call us using the details above. We will respond within one month.

If you are unhappy with how we have handled your information, please contact us first. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.